Cancel / Change Order Policy

Introduction

At Fluese, we understand that customers may occasionally need to change or cancel an order after completing a purchase. If you notice an incorrect shipping address, need to correct order information, or no longer wish to receive an order, our customer support team will make reasonable efforts to assist when possible.

Because orders may begin processing shortly after checkout, cancellation and modification requests are time-sensitive. Once an order has entered processing or has been transferred to a shipping carrier, our ability to make changes may be limited.

This policy explains how order changes, cancellations, address corrections, refunds, and related requests are handled.

Order Changes

If you need to modify an order after it has been placed, please contact our customer support team as soon as possible. Depending on the order status, requested changes may include:

• Updating the shipping address.
• Correcting the recipient's name.
• Adjusting product quantities.
• Removing an item from an order.
• Correcting contact information.
• Correcting other information entered incorrectly during checkout.

All change requests are reviewed based on the current status of the order. While we will make reasonable efforts to accommodate requests, changes cannot be guaranteed once processing or shipment preparation has begun.

To help us locate your order quickly, please provide your order number and clearly explain the requested change when contacting support.

Cancellation Window

Orders may be eligible for cancellation when the request is received before the order has entered processing.

Our standard order handling time is generally 1 business day. Customers who wish to cancel an order should therefore contact us as soon as possible after completing checkout.

Orders placed before the daily processing cut-off of 5:00 PM (EST), Monday through Friday may begin processing promptly. For this reason, cancellation requests submitted shortly after checkout have the best opportunity to be reviewed before processing begins.

After reviewing the request, our customer support team will confirm whether the order was successfully canceled or whether processing had already started.

Orders Already in Processing

Once an order has entered processing or shipment preparation, modifications or cancellations may no longer be possible.

If an order has already been shipped, it cannot be canceled through the order modification process. Customers who no longer wish to keep an eligible item may instead follow the return process described in our Return & Refund Policy after delivery.

Once tracking information has been provided and the shipment has entered carrier transit, changes to the order may be limited by the shipping carrier's procedures.

Incorrect Shipping Information

Customers are responsible for reviewing their shipping information carefully before completing checkout. Accurate information helps reduce the possibility of delivery delays, returned packages, or unsuccessful delivery attempts.

If you discover an incorrect shipping address after placing an order, please contact us immediately. We will make reasonable efforts to update the address before the order enters shipment processing.

Address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

If an order is delivered to the address provided during checkout, Fluese may not be able to recover the package when the incorrect address was supplied by the customer.

If a package is returned because of an incomplete or inaccurate shipping address, additional arrangements may be required before the order can be reshipped.

Refunds for Approved Cancellations

When an eligible cancellation request is approved before processing begins, any payment received for the canceled order will generally be refunded using the original payment method.

Approved refunds are generally processed within 10 business days. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Fluese currently accepts the following payment methods:

• American Express
• Diners Club
• Discover
• Google Pay
• Mastercard
• Shop Pay
• Visa
• Elo
• JCB
• UnionPay

We do not charge a restocking fee for approved returns or eligible cancellations.

Payment After Cancellation

If an order is successfully canceled before processing begins, the applicable refund will be initiated using the original payment method whenever possible.

If a cancellation request cannot be completed because the order has already entered processing or shipment, the customer may instead be able to request a return after delivery, provided the order and items qualify under our Return & Refund Policy.

Replacement or New Orders

If a requested change cannot be made because an order has already entered processing, customers may place a new order with the desired products or corrected shipping information.

For orders involving incorrect items, damaged items, or other fulfillment-related issues, please contact our customer support team before placing a replacement order.

Our support team will review the circumstances and explain the available options based on the individual order.

Customer Responsibilities

Customers can help avoid order issues by carefully reviewing all information before completing checkout. This includes verifying:

• Product selections.
• Product quantities.
• Applicable size or variant selections.
• Shipping address.
• Recipient information.
• Email address.
• Payment information.

Customers should also review their order confirmation after purchase. If an error is discovered, contacting our support team promptly provides the best opportunity for the requested correction to be considered before processing begins.

Order Processing Timeline

Because orders may move between stages quickly, customers should contact support as soon as possible when a cancellation or change is needed.

Additional Information

Every cancellation or modification request is reviewed according to the current status of the order. While we aim to assist whenever possible, certain requests may no longer be feasible once processing or shipment has begun.

A request to cancel or change an order should not be considered completed until our customer support team confirms the request.

Customers should continue to monitor their order confirmation and shipping confirmation emails after contacting support for a cancellation or modification request.

Contact Us

If you need to request an order cancellation, update your shipping information, modify an order, or ask about the status of a cancellation request, please contact our customer support team as soon as possible.