Introduction

At Fluese, we understand that customers may occasionally need to update or cancel an order after completing a purchase. Whether you notice an incorrect shipping address, wish to adjust your order details, or no longer need the items you selected, our team will make every reasonable effort to assist whenever possible.

Because orders are prepared quickly to support efficient shipping, requests to modify or cancel an order are time-sensitive. Once an order has entered our fulfillment process or has been transferred to a shipping carrier, our ability to make changes becomes limited.

This policy explains how order modifications, cancellations, refunds, and replacement requests are handled so customers know what to expect throughout the process.

Order Changes

If you need to modify your order after it has been placed, please contact our customer support team as soon as possible. Common order changes may include:

• Updating the shipping address.
• Correcting the recipient's name.
• Adjusting product quantities.
• Adding or removing items.
• Correcting contact information.
• Fixing typographical errors in the order details.

All change requests are reviewed individually. While we always try to accommodate customer requests, changes cannot be guaranteed once fulfillment activities have started.

Submitting multiple requests for the same order may delay our response. To help us process your request efficiently, please provide your order number together with a clear explanation of the requested modification.

Cancellation Window

Orders may be eligible for cancellation if the request is received before the order begins processing. Since our standard handling time is 1 business day, customers are encouraged to contact us immediately after placing an order if cancellation is desired.

Orders placed before the daily cut-off time of 5:00 PM (EST), Monday through Friday may enter fulfillment quickly. For this reason, cancellation requests submitted shortly after checkout have the greatest likelihood of being approved.

Once a cancellation request has been reviewed, we will notify you whether the order was successfully canceled or whether fulfillment had already begun.

Processed Orders

After an order has entered processing, packaging, or shipment preparation, modifications may no longer be possible. Our fulfillment team works efficiently to prepare jewelry orders for dispatch, and production activities often begin shortly after payment has been confirmed.

If an order has already been shipped, it cannot be canceled. Customers who no longer wish to keep the products may instead follow the instructions provided in our Return & Refund Policy after the order has been delivered, provided the purchase qualifies for return.

Shipping confirmation emails containing tracking information indicate that an order has left our fulfillment facility and is no longer eligible for cancellation.

Incorrect Shipping Information

Customers are responsible for reviewing their shipping information carefully before completing checkout. Accurate shipping details help prevent delivery delays, returned packages, and unsuccessful deliveries.

If you discover an incorrect shipping address after placing an order, please notify us immediately. We will make every reasonable effort to update the information before shipment. However, address corrections cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

If a package is delivered to the address provided during checkout, Fluese cannot guarantee recovery when incorrect information was supplied by the customer.

If a shipment is returned to us because of an incomplete or inaccurate address, additional shipping arrangements may be required before the order can be resent.

Refunds

When an eligible cancellation request is approved before fulfillment begins, any payment received for the order will be refunded using the original payment method.

Approved refunds are generally processed within 10 business days. The exact time required for funds to appear in your account depends on your payment provider and financial institution.

We currently issue refunds through the original payment method used for the purchase, including:

• PayPal
• Venmo

Fluese does not charge a restocking fee for approved returns or eligible cancellations.

Replacement Orders

If changes cannot be made because an order has already entered fulfillment, customers may choose to place a new order reflecting the desired products or shipping information.

In situations involving fulfillment errors, incorrect items, or products that arrive damaged during delivery, our support team will review the circumstances and determine the most appropriate resolution. Depending on the situation, available solutions may include a replacement shipment, return instructions, or another suitable option.

Replacement requests are evaluated individually to ensure each case receives appropriate attention.

Customer Responsibilities

Customers can help avoid order issues by carefully reviewing all information before completing checkout. This includes verifying:

• Product selections.
• Quantities.
• Ring sizes, where applicable.
• Shipping address.
• Recipient information.
• Email address.
• Payment details.

Customers should also monitor order confirmation and shipping confirmation emails after purchase. If any discrepancy is noticed, contacting our support team promptly provides the greatest opportunity for assistance.

Providing accurate information during checkout helps us process orders efficiently and minimizes the possibility of shipping delays or fulfillment errors.

Additional Information

Every cancellation or modification request is handled individually based on the current status of the order. While our goal is always to assist customers whenever possible, certain requests may not be feasible due to the speed of our fulfillment operations or shipping carrier requirements.

We recommend contacting us immediately whenever assistance is needed, as early communication significantly increases the likelihood that requested changes can be completed before shipment.

Our customer support team is committed to providing timely updates and clear communication throughout the review process.

Contact Us

If you need to request an order cancellation, update your shipping information, modify your purchase, or have questions regarding this policy, please contact our customer support team as soon as possible.