Cancel / Change Order Policy

At Fluese, we understand that customers may need to update or cancel an order after purchase. We aim to make the process simple and efficient whenever possible. Please review the information below regarding order modifications, cancellations, and important timelines.

Requesting an Order Change

If you need to update your order details after placing a purchase, please contact us as soon as possible. Our team will review your request and determine whether changes can still be made before the order enters fulfillment or shipment stages.

We recommend contacting us immediately if you notice any issue with your order information.

Common Change Requests

  • Shipping address correction
  • Name or contact information update
  • Item quantity adjustment
  • Product variation change (size, color, style)
  • Add or remove items
  • Special delivery notes correction

Order Cancellation Requests

Customers may request to cancel an order after purchase. Cancellation requests are reviewed based on the current processing status of the order.

Orders that have not yet entered packing, preparation, or shipment stages are more likely to be eligible for cancellation.

Order Status Change / Cancellation Availability
Recently Placed Usually possible upon quick request
Processing May be limited depending on progress
Packed / Ready to Ship Often no longer available
Shipped Cannot be canceled; return options may apply

Important Timing Information

Orders move quickly through our fulfillment process to ensure fast delivery. Because of this, requests to cancel or change orders are time-sensitive.

The sooner you contact us after placing your order, the better the chance we can assist before shipment begins.

Helpful Tip: Please review your cart, shipping address, and contact details carefully before completing checkout.

Address Changes

If you entered the wrong shipping address, contact us immediately. We will attempt to update the address before shipment confirmation.

Once a package has been shipped, address changes may no longer be available or may depend on carrier policies.

Product Changes

If you selected the wrong product, size, quantity, or variation, please contact us quickly. Product changes depend on stock availability and processing progress at the time of request.

Refunds for Canceled Orders

If your cancellation request is approved before shipment, any eligible refund will be processed back to the original payment method.

Financial institutions may require additional time to post refunded amounts after processing is completed.

Cancellation Result Typical Outcome
Approved Before Shipment Eligible refund initiated
Already Shipped Cancellation unavailable
Partially Modified Order Adjusted charge or refund if applicable

If the Order Has Already Shipped

Once a shipment has been handed to the carrier, cancellation is no longer possible. If you no longer want the item after delivery, please review our Return & Refund Policy for available options.

How to Contact Us

To request an order cancellation or change, please contact us with your order number and request details. Including accurate information helps us assist you faster.

Store Information

Store: Fluese

Address: 2882 W Elliott Dr J305, Spokane, WA 99224, United States

Email: support@fluese.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Website: fluese.com

Final Notes

We strive to provide fast service while remaining flexible whenever possible. If you need assistance with an order change or cancellation, please contact us promptly and our team will be happy to help.