Frequently Asked Questions

1. How do I place an order?

Browse our jewelry collections, select the items you would like to purchase, add them to your shopping cart, and proceed to checkout. Enter your shipping and payment information, review your order details, and complete your purchase. An order confirmation will be sent to your email after the order is successfully placed.

2. Will I receive an order confirmation?

Yes. After your order has been successfully placed, you will receive an order confirmation email containing your order details. If you do not see the email, please check your spam or junk folder.

3. Can I modify my order after it has been placed?

If your order has not yet entered processing, please contact us as soon as possible. We will review your request and determine whether the requested change can still be made.

4. Can I cancel my order?

Cancellation requests may be accepted before an order enters fulfillment. Once processing or shipment has begun, cancellation may no longer be possible. Please contact us as soon as possible if you need to request a cancellation.

5. Which payment methods do you accept?

We currently accept the following payment methods:

• American Express
• Diners Club
• Discover
• Google Pay
• Mastercard
• Shop Pay
• Visa
• Elo
• JCB
• UnionPay

6. Is my payment secure?

Payments are processed through secure payment services. We do not ask customers to send complete payment card information by email. Customers should complete payment through the available checkout options provided on our website.

7. Why was my payment declined?

A payment may be declined because of incorrect payment information, insufficient funds, account restrictions, security checks, or temporary issues with the payment provider. If your payment is declined, please verify your information or contact your payment provider for assistance.

8. When is my payment charged?

Payment is processed during checkout when your order is submitted. Your order will proceed to processing after the payment has been successfully authorized.

9. How long does order processing take?

Orders are typically processed within 1 business day after successful payment.

10. How long does shipping take?

Standard delivery generally takes between 2 and 6 business days after an order has been shipped. Including order processing, the overall estimated delivery timeframe is approximately 3–7 business days.

11. How much does shipping cost?

We charge a flat shipping rate of $6.99 per order for orders shipped within the United States.

12. Which shipping carriers do you use?

Orders may be shipped using carriers including USPS, UPS, and FedEx, depending on the shipment and delivery location.

13. Do you offer international shipping?

No. At this time, Fluese ships orders only within the United States.

14. What is your daily processing cut-off time?

Orders placed before 5:00 PM EST, Monday through Friday, generally begin processing within the applicable business day. Orders placed after the cut-off time may begin processing on the next business day.

15. How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. You may also use our Order Tracking page to check the status of your shipment.

16. My tracking information hasn't updated. What should I do?

Tracking information may take some time to update after a package has been handed to the carrier. If there has been no tracking activity for several business days, please contact our customer support team so we can assist you.

17. What happens if my package is delayed?

Delivery delays may occasionally occur because of weather, carrier operations, holidays, or periods of high shipping volume. If your shipment is delayed, please continue to monitor the tracking information or contact us for assistance.

18. What should I do if my package appears to be lost?

If your package appears to be lost or has remained without tracking updates for an extended period, please contact us promptly. We will review the available tracking information and work with the shipping carrier when appropriate.

19. Can I update my shipping address?

If your order has not yet entered fulfillment, please contact us as soon as possible to request an address update. Address changes cannot be guaranteed once processing or shipment has begun.

20. What happens if I entered the wrong address?

Please contact us immediately if you notice an incorrect shipping address. If the order has not yet entered fulfillment, we will review whether the address can be corrected. Once an order has shipped, changes may no longer be possible.

21. What is your return period?

Eligible items may be returned within 30 days after delivery, subject to the conditions described in our Return & Refund Policy.

22. How do I start a return?

Please contact our customer support team with your order number and the reason for your return. We will provide the applicable return instructions and information needed to complete the return process.

23. How long does it take to receive a refund?

Approved refunds are generally processed within 10 business days after the returned merchandise has been received and inspected. The time required for the refunded amount to appear in your account may also depend on your payment provider.

24. Do you charge a restocking fee?

No. Approved returns are not subject to a restocking fee.

25. What if I receive a damaged or incorrect item?

Please contact us as soon as possible after delivery and provide your order number, a description of the issue, and clear photographs of the item and packaging when applicable. We will review the information and provide the appropriate next steps.

26. What types of products do you sell?

Fluese is an online jewelry store offering a selection of jewelry for different styles and occasions. Our collection includes items such as bracelets, necklaces, rings, and other jewelry pieces available through our online store.

27. Will the product look exactly like the photos?

We make every effort to display product images and information as accurately as possible. However, slight differences in color or appearance may occur because of lighting conditions, screen settings, and individual device displays.

28. How can I choose the right size?

Please review the size information and measurements provided on the individual product page before placing your order. If you are unsure about sizing, you may contact our customer support team for assistance.

29. Where can I find product details?

Product pages provide available information such as product features, materials, measurements, available sizes, colors, care information, shipping details, and return information when applicable.

30. How can I contact customer support?

You can contact our customer support team by email at support@fluese.com. We are happy to assist with questions about orders, products, shipping, returns, payments, or other general inquiries.

31. What are your customer support hours?

Our customer support hours are Monday through Saturday, 8:00 AM–7:00 PM EST.

32. How quickly will I receive a response?

We aim to respond to customer inquiries as promptly as possible during our support hours. Response times may vary depending on inquiry volume and the complexity of the request.

33. Where can I find additional policies?

You can visit the relevant policy pages on our website for additional information about shipping and delivery, returns and refunds, payment methods, cancellations, privacy, cookies, terms of service, and other customer information.

Email: support@fluese.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM EST