Frequently Asked Questions (FAQs)

Welcome to Fluese FAQs. We’ve gathered answers to the most common questions about ordering, shipping, payments, returns, and customer support. If you need further assistance, our team is always happy to help.

1. How do I place an order?

Browse our website, select the products you would like to purchase, add them to your cart, and proceed to checkout. Follow the checkout steps to complete payment and confirm your order.

2. Will I receive an order confirmation?

Yes. After your payment is successfully completed, an order confirmation email is typically sent to the email address provided during checkout.

3. Can I change or cancel my order?

Yes, changes or cancellations may be possible if your order has not yet entered processing or shipment stages. Please contact us as soon as possible after placing your order.

Helpful Reminder

Please review your shipping address, product selections, and contact details carefully before completing checkout.

4. How long does shipping take?

Most orders arrive within approximately 3–6 business days, including handling and transit time.

5. Do you ship internationally?

At this time, international shipping is not available.

6. How can I track my order?

Once your order ships, tracking information is typically sent to your email address.

7. What payment methods do you accept?

We currently accept PayPal and Venmo.

8. Is checkout secure?

Yes. We use trusted payment providers designed to help protect transaction information during checkout.

9. Why was my payment declined?

Payments may be declined due to account restrictions, insufficient funds, provider security checks, or temporary connection issues.

10. What is your return period?

We offer a 60-day return window from the delivery date.

11. How long do refunds take?

Approved refunds are processed within up to 12 days.

12. Are there return fees?

No. We do not charge return processing or restocking fees for approved returns.

13. What products do you sell?

We offer pet-related items including accessories, beds, carriers, pet bowls, toys, and more.

14. Are products suitable for all pets?

Product suitability depends on your pet’s size, behavior, and needs. Please review descriptions carefully before purchasing.

15. How can I contact customer support?

You can contact our team by email during support hours listed below.

16. What are your support hours?

Our support hours are 8:00 AM – 7:00 PM (EST), Monday – Saturday.

Store: Fluese

Address: 2882 W Elliott Dr J305, Spokane, WA 99224, United States

Email: support@fluese.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Website: fluese.com