1. How do I place an order?

Browse our jewelry collections, add your favorite items to your shopping cart, proceed to checkout, enter your shipping and payment information, and complete your purchase. You will receive an order confirmation by email shortly afterward.

2. Will I receive an order confirmation?

Yes. After your purchase has been completed successfully, an order confirmation email will be sent containing your order details.

3. Can I modify my order after it has been placed?

Yes, if your order has not yet entered processing. Please contact us as soon as possible so we can determine whether the requested changes can still be made.

4. Can I cancel my order?

Cancellation requests are accepted before an order enters fulfillment. Once processing or shipment has begun, cancellation may no longer be possible.

5. Which payment methods do you accept?

We currently accept PayPal and Venmo.

6. Is my payment secure?

Yes. Payments are processed through trusted payment providers using secure technology to help protect your payment information.

7. Why was my payment declined?

Payments may be declined because of insufficient funds, incorrect payment information, account restrictions, or temporary issues with your payment provider.

8. When is my payment charged?

Your payment is processed during checkout before your order enters fulfillment.

9. How long does order processing take?

Orders are typically processed within 1 business day after successful payment.

10. How long does shipping take?

Standard delivery generally takes between 2 and 6 business days after your order has been shipped.

11. How much does shipping cost?

We charge a flat shipping rate of $6.99 per order.

12. Which shipping carriers do you use?

Orders are shipped using trusted carriers including USPS, UPS, and FedEx.

13. Do you offer international shipping?

No. At this time we only ship within the United States.

14. What is your daily processing cut-off time?

Orders placed before 5:00 PM (EST), Monday through Friday, generally begin processing the same business day.

15. How do I track my order?

Once your order ships, you will receive a shipping confirmation email containing tracking information whenever available.

16. My tracking information hasn't updated. What should I do?

Tracking updates sometimes take time to appear after shipment. If there has been no update for several business days, please contact our support team.

17. What happens if my package is delayed?

Occasional delays may occur because of weather, carrier operations, or periods of high shipping demand. We appreciate your patience while your shipment continues in transit.

18. What should I do if my package appears to be lost?

Please contact us promptly. We will work with the shipping carrier to investigate the shipment and determine the most appropriate solution.

19. Can I update my shipping address?

If your order has not entered fulfillment, we will do our best to update the shipping address. Address changes cannot be guaranteed once processing begins.

20. What happens if I entered the wrong address?

Please contact us immediately. If the package has already shipped, address corrections may no longer be possible.

21. What is your return period?

Eligible items may be returned within 30 days after delivery.

22. How do I start a return?

Simply contact our support team with your order number and the reason for your return. We will provide detailed return instructions.

23. How long does it take to receive a refund?

Approved refunds are generally processed within 10 business days after the returned merchandise has been inspected.

24. Do you charge a restocking fee?

No. Approved returns are not subject to a restocking fee.

25. What if I receive a damaged or incorrect item?

Please contact us as soon as possible and include photographs of the item and packaging. We will review the situation and work toward an appropriate resolution.

26. What types of jewelry do you sell?

Our collections include bracelets, necklaces, and rings designed to complement a variety of personal styles and occasions.

27. Will the product look exactly like the photos?

We strive to display products as accurately as possible. However, slight differences in color or appearance may occur because of screen settings and lighting conditions.

28. How can I contact customer support?

You can reach our customer support team by email. We are happy to assist with questions regarding orders, products, shipping, returns, or general inquiries.

29. How quickly will I receive a response?

We aim to respond to customer inquiries as promptly as possible. Response times may vary slightly during busy shopping periods, but every request receives careful attention.

30. Where can I find additional policies?

You can visit the relevant pages on our website to learn more about shipping, returns, payments, privacy, cookies, and our terms of service.

Email: contact@fluese.com