Introduction

At Fluese, protecting your privacy is an important part of delivering a trusted shopping experience. Whether you are browsing our jewelry collections, placing an order, or contacting our customer support team, we are committed to handling your personal information responsibly and with care.

This Privacy Policy explains what information we collect, how it is used, how it is protected, and the choices available to you when interacting with our website. We encourage you to read this policy carefully so you understand how your information helps us provide reliable products and customer service.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

To provide our services effectively, we may collect information directly from you as well as certain information that is generated automatically during your visit to our website.

Information you may provide includes:

• Name.
• Shipping and billing address.
• Email address.
• Telephone number, when provided.
• Order details and purchase history.
• Customer support communications.

We may also automatically collect technical information such as browser type, device information, pages visited, referral sources, approximate location based on IP address, website activity, and other diagnostic data that helps improve website performance.

This information enables us to process orders, improve customer service, enhance website functionality, and provide a more personalized shopping experience.

How We Use Information

The information we collect is used to operate our online store efficiently and provide high-quality customer support.

Examples of how we use information include:

• Processing and fulfilling orders.
• Providing shipping updates.
• Responding to customer inquiries.
• Verifying transactions when necessary.
• Improving website usability and performance.
• Preventing fraudulent or unauthorized activity.
• Maintaining customer service records.
• Sending important order-related communications.

We use personal information only for legitimate business purposes related to providing our products and services.

Cookies

Our website uses cookies and similar technologies to improve browsing performance, remember user preferences, maintain shopping cart functionality, and better understand how visitors interact with our website.

Cookies may help us recognize returning visitors, remember selected preferences, measure website traffic, and identify areas where user experience can be improved.

Most browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain website features or reduce functionality during shopping.

Marketing Communications

From time to time, customers who choose to receive promotional communications may receive emails about new jewelry collections, product launches, seasonal offers, or special announcements.

Participation in marketing communications is optional. Customers may unsubscribe from promotional emails at any time by following the unsubscribe instructions included within the email or by contacting our support team.

Even after opting out of promotional communications, customers may continue to receive important transactional messages relating to orders, shipping updates, returns, refunds, or account support.

Payment Information

We currently accept payments through:

• PayPal
• Venmo

Payment transactions are handled through trusted payment providers using secure processing systems. Fluese does not intentionally store complete payment card information or sensitive financial credentials on our servers.

Payment providers may collect and process transaction information necessary to complete purchases and verify payments according to their own privacy practices.

Security

We use commercially reasonable administrative, technical, and organizational measures to help safeguard personal information against unauthorized access, disclosure, alteration, or destruction.

Although we continuously work to maintain a secure online environment, no method of electronic storage or internet transmission can guarantee absolute security. For this reason, customers should also take appropriate precautions to protect their personal devices and account credentials.

If we become aware of any issue that could affect the security of customer information, we will take appropriate steps to investigate and respond.

Data Retention

We retain customer information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve customer inquiries, improve our services, and support ongoing business operations.

When information is no longer required for these purposes, we take reasonable measures to securely delete, anonymize, or otherwise dispose of it according to our internal data management practices.

Retention periods may vary depending on the type of information involved and the purpose for which it was collected.

Third-party Services

To operate our online store efficiently, we may work with trusted third-party service providers that assist with website hosting, payment processing, shipping, customer support, analytics, marketing, and other operational functions.

These service providers receive only the information reasonably necessary to perform the services they provide on our behalf. Their handling of personal information is governed by their own privacy practices and operational procedures.

Our website may also contain links to external websites. We are not responsible for the privacy practices or content of websites operated by third parties.

Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information from young children.

If we become aware that personal information has been submitted by a child without appropriate authorization where required, we will take reasonable steps to remove the information from our records as appropriate.

Parents or guardians who believe that a child has provided personal information through our website may contact us for assistance.

Changes

We may update this Privacy Policy periodically to reflect improvements to our website, changes in business operations, or enhancements to our privacy practices.

Whenever updates are made, the revised version will be published on this page together with an updated revision date. Continued use of our website after changes become effective indicates acceptance of the revised policy.

We encourage customers to review this page from time to time to remain informed about how their information is handled.

Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or if you would like assistance regarding your privacy-related inquiries, please contact our customer support team.