Return & Refund Policy

Return Eligibility

Customers may request a return within 60 days from the date of delivery. To be eligible for a return, products should be in acceptable condition and returned with original packaging whenever possible.

We understand that some returns happen for many reasons, including damaged items, wrong products received, sizing concerns, or change of mind. Our team reviews each request fairly and aims to provide a smooth resolution.

Return Window

How to Request a Return

To begin a return, please contact our Store Information team with your order details and reason for return. Including your order number and photos (if applicable) helps us review your request faster.

Once reviewed, we will provide the next steps for returning the item. Please do not send products back without confirmation, as this may delay processing.

Refund Process

Once your return has been approved and received, eligible refunds are processed to the original payment method. Refunds are completed within 12 days.

Depending on your payment provider, it may take additional time for the refunded amount to appear on your account statement after processing has been completed.

No Fees Policy

We believe in transparent service. Fluese does not charge return processing fees or restocking fees for approved returns. The amount refunded will follow the approved resolution based on the return circumstances.

Non-Returnable Situations

While we aim to be flexible, some returns may not be accepted in certain situations, such as misuse, intentional damage, or requests submitted after the return window has expired.

Each case is reviewed individually to ensure fairness to both customers and our store.

Damaged or Incorrect Orders

If your package arrives damaged or contains the wrong item, please contact us promptly. We may request photos or order details to help resolve the issue quickly through replacement, refund, or another suitable solution.

Late or Missing Refunds

If more than 12 days have passed since your refund was approved, first check your bank or card statement. If you still do not see the refund, contact us and we will gladly review the status with you.

Order Cancellation

Orders may be canceled before they enter processing or shipment stages. Once an order has been prepared or dispatched, cancellation may no longer be available.

Store Information

Final Notes

We value every customer and strive to make the return and refund process simple, fair, and stress-free. If you need help at any stage, our team is ready to assist.