Return & Refund Policy

Introduction

At Fluese, we want customers to feel confident when shopping through our online store. We understand that there may be occasions when a return or refund is necessary, and we provide this policy to explain the applicable return conditions and refund process.

This Return & Refund Policy explains the return period, eligibility requirements, return process, refund timeline, and procedures for damaged or incorrect items. Please review the information below before requesting a return.

By placing an order with Fluese, customers acknowledge the return and refund conditions described in this policy.

Eligibility

Customers may request a return within 30 days from the date the order is delivered. Return requests submitted after the 30-day return period may not qualify for approval.

To be eligible for a return, items should remain in their original condition and should not show signs of excessive use, misuse, alteration, or damage unrelated to shipping.

Items should be returned with original packaging, tags, accessories, and other components received with the order whenever applicable.

Submitting a return request does not automatically guarantee approval. Returned items are reviewed after they are received to confirm that they meet the applicable return conditions.

Return Conditions

To help us process returns efficiently, returned items should meet the following conditions:

• Returned within 30 days of delivery.
• Unused or only minimally handled.
• Clean and free from avoidable damage.
• Returned with original packaging whenever available.
• Include applicable tags, accessories, and other components received with the order.
• Include sufficient order information for identification.

Items that do not meet these conditions may be subject to partial approval or may not qualify for a refund depending on their condition when received.

Non-returnable Items

Certain products or situations may not qualify for return because of product condition, hygiene considerations, customization, or other applicable restrictions.

Examples may include:

• Personalized or custom-made items, where applicable.
• Items showing clear signs of use, misuse, or damage after delivery.
• Products modified by the customer.
• Items returned without sufficient order information.
• Products missing significant original components.
• Gift cards or promotional items where applicable.

If you are unsure whether an item qualifies for return, please contact our customer support team before sending the item back.

Return Process

To begin a return, please contact our customer support team at support@fluese.com and provide your order number together with a brief explanation of the reason for your return.

After reviewing your request, our support team will provide the applicable return instructions and information needed to complete the return.

Please do not send merchandise to an address that has not been provided as part of the return instructions, as this may delay the processing of your request.

Customers are encouraged to package returned products securely to help prevent damage during return transit. We also recommend using a shipping service that provides tracking whenever possible.

Return Shipping

Return shipping arrangements and costs may depend on the reason for the return.

For returns resulting from a change of mind, incorrect size selection, ordering by mistake, or similar customer preference, the customer may be responsible for the applicable return shipping cost.

If you receive an incorrect or damaged item, please contact us before returning it so that our team can review the issue and provide the appropriate instructions.

Return Inspection

After a returned package arrives, the returned item is reviewed to confirm its condition and eligibility under this policy.

The review may include checking the item's condition, completeness, applicable tags or accessories, and order information.

If additional information is required to complete the review, our customer support team may contact you.

Refund Timeline

Once a returned item has been received, reviewed, and approved, the refund is generally processed within 10 business days.

After a refund has been issued, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Refund Method

Approved refunds are generally issued using the original payment method used for the order whenever possible.

Fluese currently accepts the following payment methods:

• American Express
• Diners Club
• Discover
• Google Pay
• Mastercard
• Shop Pay
• Visa
• Elo
• JCB
• UnionPay
  

We do not charge a restocking fee for approved returns.

Late Refunds

If your return has been approved and the refund has been issued but the funds have not yet appeared in your account, please allow additional time for your payment provider to complete processing.

If more than 10 business days have passed since you received confirmation that your refund was issued and you still have not received the funds, please contact our customer support team so we can review the available transaction information and assist you.

Damaged Items

If an item arrives damaged, please contact us as soon as possible after delivery.

To help us review the issue efficiently, please provide your order number and clear photographs showing the affected item and, when applicable, the shipping box, protective packaging, and shipping label.

Our customer support team will review the information and provide the appropriate next steps based on the circumstances.

Incorrect Items

If you receive an item that differs from the item you ordered, please contact our customer support team promptly after delivery.

Please provide your order number and clear photographs of the item received so that our team can review the order and determine the appropriate resolution.

We will review fulfillment issues and provide instructions based on the circumstances of the order.

Exchanges

Exchange requests are handled based on product availability and the circumstances of the request.

Customers interested in exchanging an item should contact our customer support team before returning the merchandise. We will review the request and explain the available options.

Where an exchange is available, the original item may need to be returned and reviewed before the replacement can be processed.

Refund Exclusions

A refund may not be approved when an item does not meet the applicable return conditions, is returned outside the 30-day return period, has been significantly used or damaged after delivery, or is missing important components.

If a return does not qualify for a refund after review, our customer support team will contact the customer regarding the outcome and any applicable next steps.

Contact Us

If you have questions about returns, refunds, exchanges, damaged items, incorrect items, or the status of an existing return request, our customer support team will be happy to assist you.