Introduction

At Fluese, we want every customer to enjoy shopping with confidence. We carefully inspect and package every bracelet, necklace, and ring before it leaves our fulfillment center. However, we understand that there may be occasions when a return or refund is necessary.

This Return & Refund Policy explains who may request a return, the conditions that must be met, how the return process works, and how refunds are issued after returned merchandise has been received and reviewed. Our goal is to make the process as simple, transparent, and fair as possible while maintaining product quality standards for every customer.

Please read this policy carefully before requesting a return. Following the guidelines below will help ensure your request can be processed as efficiently as possible.

Eligibility

Customers may request a return within 30 days from the date their order is delivered. Requests submitted after the return window has expired may not qualify for approval.

To be eligible, returned merchandise should remain in its original condition with all included accessories, packaging, tags, and protective materials whenever applicable. Products should not show signs of excessive wear, misuse, alteration, or damage unrelated to shipping.

Submitting a return request does not automatically guarantee approval. Each request is reviewed individually after the returned package has been received and inspected.

Return Conditions

To help us process returns efficiently, returned items should meet the following conditions:

• Returned within 30 days of delivery.
• Unused or only minimally handled.
• Clean and free from avoidable damage.
• Returned with original packaging whenever available.
• Include all components received with the order.
• Accompanied by sufficient order information for identification.

Products that do not meet these conditions may be subject to partial approval or may not qualify for a refund depending on their condition upon arrival.

Non-returnable Items

For hygiene, safety, customization, and product integrity reasons, certain items cannot be returned once delivered.

Examples may include:

• Personalized or custom-made jewelry.
• Items showing clear signs of use or damage after delivery.
• Products modified by the customer.
• Items returned without sufficient identification.
• Products missing significant original components.
• Gift cards or promotional items where applicable.

If you are unsure whether your purchase qualifies for return, please contact our support team before sending your package.

Return Process

To begin a return, please contact our customer support team with your order number and a brief explanation of the reason for your request.

Once your request has been reviewed, we will provide instructions explaining how and where to return your package. Please do not send merchandise back without receiving return instructions first, as doing so may delay processing.

Customers are encouraged to package returned products securely to help prevent shipping damage during transit. We also recommend using a shipping method that includes tracking whenever possible.

Inspection

After the returned package arrives, our team carefully examines each item to verify its condition and confirm that it satisfies the return requirements described in this policy.

During inspection, we may verify product condition, completeness, packaging, and order information. If additional clarification is required, our customer support team may contact you before completing the review.

Inspection helps ensure that every refund decision is handled consistently and fairly for all customers.

Refund Timeline

Once a return has successfully completed inspection and is approved, refunds are typically processed within 10 business days.

Actual posting times may vary depending on your financial institution or payment provider.

Refund Method

Approved refunds are issued using the original payment method whenever possible. This helps ensure secure processing and accurate payment reconciliation.

Fluese currently accepts the following payment methods:

• PayPal
• Venmo

We do not charge any restocking fee for approved returns.

Late Refunds

If your refund has been approved but has not yet appeared, please allow sufficient time for your payment provider to complete processing.

If more than 10 business days have passed since receiving confirmation that your refund was issued and you still have not received the funds, please contact our support team so we can review the transaction status and assist further.

Damaged Items

If your jewelry arrives damaged during delivery, please notify us as soon as possible after receiving the package.

To help us evaluate the situation quickly, please include photographs showing the damaged product, shipping box, protective packaging, and shipping label whenever available.

Our team will review the information and work toward an appropriate resolution based on the circumstances.

Wrong Items

If you receive an item that differs from what you ordered, please contact us promptly after delivery.

Providing your order number together with clear photographs of the received item will help our support team investigate and resolve the issue efficiently.

We strive to ensure every order is packed accurately, and we appreciate the opportunity to correct any fulfillment errors should they occur.

Exchanges

Exchanges are handled on a case-by-case basis depending on product availability and the reason for the request.

Customers interested in exchanging an item should contact our support team before returning any merchandise. We will explain the available options and provide instructions based on your specific situation.

Exchange requests are generally processed after the returned item has been received and successfully inspected.

Contact Us

If you have questions regarding returns, refunds, exchanges, or the status of an existing request, our customer support team will be happy to assist you.