Shipping Policy

At Fluese, we are committed to delivering pet essentials quickly, securely, and with care. Whether you are ordering toys, bowls, beds, carriers, or accessories, our shipping process is designed to keep you informed from checkout to delivery. Please review the information below to understand how orders are processed, shipped, and supported.

Order Processing

We work hard to prepare every order promptly so your pet products arrive as soon as possible. Orders are normally processed within 1 business day after payment is successfully completed. Processing includes payment verification, order confirmation, item inspection, packaging, and handoff preparation for the shipping carrier.

Orders placed on business days before the daily cut-off time are generally prioritized for faster handling. Orders submitted after the cut-off time, on weekends, or holidays will begin processing on the next available business day.

Important Notes

Please ensure your shipping address is accurate before submitting your order.
Payment authorization must be completed before processing begins.
Orders containing multiple items may ship separately when necessary.
Business days refer to Monday through Friday, excluding holidays.

Shipping Rates & Delivery Time

Shipping Stage	Estimated Time	Details
Handling Time	1 Business Day	Order verification and packaging
Transit Time	2–5 Business Days	Carrier transportation
Total Delivery	3–6 Business Days	Estimated overall timeframe

Shipping Method	Cost	Coverage
Standard Shipping	$6.99 Flat Rate	Domestic Orders

Cut-off Time Explanation

Our daily shipping cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed before this time are usually included in the same business day processing queue.

Orders placed after cut-off time, on weekends, or holidays will begin processing on the next business day.

Helpful Tip: Place your order earlier in the day for faster dispatch processing.

Shipping Carriers

We work with reliable shipping partners to ensure dependable delivery service:

USPS
UPS
FedEx

Tracking Information

Once your order ships, tracking details will be sent to your email address. Please allow time for the carrier system to update tracking scans.

Delivery Issues

Delayed Deliveries

Delays may happen due to weather, seasonal demand, carrier disruptions, or address verification issues.

Lost Packages

If your shipment appears lost or tracking has stopped updating for an extended period, contact us for assistance.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout. Incorrect addresses may delay or prevent delivery.

Marked Delivered but Not Received

Please check around your property, with neighbors, or building staff before contacting support.

Order Changes / Cancellation

If you need to modify or cancel an order, please contact us as soon as possible. Once an order enters shipment processing, changes may no longer be possible.