Introduction

Thank you for choosing Fluese. We are committed to delivering your jewelry safely and efficiently while providing a smooth shopping experience from the moment your order is placed until it arrives at your doorstep. This Shipping & Delivery Policy explains how orders are prepared, shipped, delivered, and supported throughout the fulfillment process.

Every order is handled with care to help ensure that your bracelets, necklaces, and rings arrive in excellent condition. We encourage customers to review this policy before placing an order so they know what to expect regarding processing times, delivery estimates, shipping costs, and available support if any shipping-related issues arise.

Order Processing

Once an order has been successfully placed, our fulfillment team begins preparing it for shipment. Orders are reviewed, verified, carefully packed, and prepared for carrier pickup. Every item undergoes a final inspection before packaging to help ensure product quality and order accuracy.

Our standard handling time is 1 business day. Business days are Monday through Friday and exclude weekends and holidays. Orders placed after the daily cut-off time will begin processing on the next business day.

Customers will receive an email confirmation after placing an order and another notification once the shipment has been dispatched.

Shipping Time

Delivery begins after the order has completed processing. Transit times are estimates and may vary depending on the destination, carrier operations, seasonal shipping volume, weather conditions, or other circumstances beyond our control.

While most packages arrive within the estimated timeframe, occasional delays may occur. We appreciate your patience whenever shipping carriers experience unusually high package volumes or operational disruptions.

Shipping Cost

Shipping charges are calculated as a flat rate for each qualifying order. The shipping cost will be displayed during checkout before payment is completed.

Delivery Time

Cut-off Time

Orders submitted before 5:00 PM (EST), Monday through Friday, generally begin processing on the same business day. Orders received after the cut-off time, on weekends, or during holidays will begin processing on the next available business day.

Submitting an order before the cut-off time helps minimize fulfillment delays, although processing speed may vary slightly during periods of exceptionally high demand.

Shipping Carriers

To provide dependable delivery services, we work with trusted national shipping providers, including:

• USPS
• UPS
• FedEx

Carrier selection may vary depending on destination, package size, and operational availability. We reserve the right to choose the carrier that best serves each shipment.

Tracking Orders

Once your package has been shipped, you will receive a shipping confirmation email containing your tracking information whenever available. Tracking updates are provided directly by the shipping carrier and may require some time before the first scan becomes visible.

If tracking information has not updated after several business days, customers are welcome to contact our support team for assistance.

Delivery Delays

Although we strive to meet our estimated delivery times, delays can occasionally occur due to circumstances outside our control. These situations may include severe weather, transportation interruptions, high seasonal shipping demand, carrier network congestion, or unexpected operational events.

Estimated delivery dates should be considered approximate rather than guaranteed. We appreciate your understanding whenever unexpected delays arise.

Lost Packages

If your tracking information indicates unusual activity or your package appears to be lost during transit, please contact us promptly. We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.

Customers may be asked to provide order information or additional details that assist with the investigation process.

Incorrect Address

Customers are responsible for providing complete and accurate shipping information when placing an order. Please carefully review your shipping address before submitting your purchase.

If an incorrect or incomplete address is provided, shipment delays, carrier fees, or unsuccessful deliveries may occur. If you notice an address error immediately after placing your order, please contact us as quickly as possible. While we will do our best to assist, address updates cannot be guaranteed once processing has begun.

Returned Packages

Packages returned by the carrier due to an incorrect address, refusal of delivery, or unsuccessful delivery attempts may require additional processing before a replacement shipment or refund can be arranged.

Our support team will contact customers after the returned package has been received and inspected to discuss the available options.

Damaged Deliveries

Every order is packaged carefully to help protect delicate jewelry during transportation. However, if your package arrives visibly damaged or the contents appear to have been affected during shipping, please contact us as soon as possible after delivery.

Including photographs of the packaging, shipping label, and affected items will help our team review the situation more efficiently and determine an appropriate solution.

International Shipping

At this time, Fluese only ships to addresses within the United States. International shipping services are currently unavailable.

We appreciate the interest from customers around the world and continue to evaluate future expansion opportunities.

Order Changes

If you need to modify your order, such as updating the shipping address or correcting order details, please contact us immediately after placing your purchase.

We will make every reasonable effort to accommodate requested changes before the order enters fulfillment. Once processing or shipment has started, changes may no longer be possible.

Order Cancellation

Cancellation requests should be submitted as soon as possible after an order is placed. Orders that have not yet entered processing may be eligible for cancellation.

If fulfillment has already begun or the shipment has been dispatched, cancellation requests may no longer be available. Customers may instead follow our return process after delivery if applicable.

Contact Us

If you have questions regarding shipping, delivery status, order processing, or any other shipping-related matter, our customer support team is happy to assist you.